How do I pick which color Carewere I want?
Once the campaign ends I will send out backer surveys to everyone who pledged. From there you can have your pick of all the unlocked colors!
Last updated: October 11, 2022 20:02
How do I add more Careweres to my order?
Go to edit your pledge and add an additional $65 into the bonus support box. From there you can go to the add-on section and apply the $65 towards another plush.
Last updated: October 11, 2022 19:36
When will we get to see the new colors as a plush?
When the campaign ends a portion of the funds will go towards the new prototypes. I will share any updates and photos with backers as I receive them and keep everyone up to date.
That said, the prototyping process can sometimes be a long one with a lot of back and forth so it’s possible the new colors take a little longer to deliver than the original Carewere.
Last updated: October 11, 2022 20:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.